Customer Care | General | Knowledge Base
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Breach of DATA INTEGRITY of Customer
General Endorsement
Endorsement 2:- For escalated customer
Travel policy extension
Soft copy:- At the time of renewal (registered mail id)
Soft copy At the time of renewal (unregistered mail)
Soft copy:- Policy documents in between the policy period (unregistered mail id)
Hard copy:- 700002 fresh
Hard copy:- 700002 renewal
ID CARD
Non-Receipt of Renewal Notice:- Soft copy
PED Not required
PED Endorsed
Removal of PED from Policy schedule: (After the waiting period)
Removal of PED from Policy schedule: (Senior Citizens policy)
Free look cancellation:- Tried to retained the customer but the customer was not agreed
Existing policy & free look not applicable Tried to retained the customer not agreed
Cancellation If the customer is retained successfully
Customer not responded after Email sent for cancellation